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Return Policy

Jim's Supply Company, Inc.
Return Policy

Jim's Supply Company wants every customer to be completely satisfied with their purchase.

RETURNING NEW/UNUSED MATERIAL:

  1. Any new/unused material or merchandise that has not been altered such as cut, fabricated, or left out in the elements (rusty material) can be returned within 30 days of purchase for a full refund with proof of purchase.
A RESTOCKING FEE OF 20% WILL APPLY TO:
  1. Returns exceeding 30 days - all new/unused material will be issued credit and a restocking fee will be subtracted from the total credit issued.
  2. Material picked up by our JSC trucks.
  3. Any additional freight charges, such as UPS, LTL, & JSC Trucks, will also be added to the restocking fee.
ITEMS THAT CANNOT BE RETURNED TO JIM'S SUPPLY COMPANY:
  1. REM material – all sales are FINAL
  2. Any material not in new condition or re-sellable
  3. Specialty material or cut material 
  4. Any custom cut materials or processed materials
  5. Any cancellation of an order that has been fabricated, cut, altered, or special ordered shall be subject to review by Department Manager.

SHORTAGES:

  1. Shortage claims must be made within 5 days after receipt of shipment